Policies

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Eligibility

In order to be eligible for our services, all dogs must be:

• 4 months or older
• Dog and people friendly
• In good health (no diarrhea or other symptoms of illness for 5 days prior to drop-off)
• Spayed or Neutered (if 6 months or older)
• On flea prevention

Additionally, the following vaccinations must be up to date:

• Bordetella (6 month vaccination if given intranasal, 1 year if injectable)
• Distemper-Parvo
• Rabies (if 6 months or older

Policies

Drop off and pick up

• Boarding and daycare drop offs and pick ups during open hours
• No drop off or pick up during quiet time. If it's an emergency, an additional charge of $7.50 for daycare and $15 for boarding will be applied
• Early drop offs and pick ups have additional charge of $5 for every 10 minute increment before opening time
• Earliest drop off/pick up is 30 minutes before opening time
• Late drop offs and pick ups have additional charge of $5 for every 10 minute increment after closing time
• Latest drop off/pick up is 30 minutes after closing time

            

Boarding

• Food supplies by parent(s)
• $5 per meal if supplied by Lazy Dog Crazy Dog
• Boarding fees paid in full on day of drop off
• Boarding fees cover 24-hour periods starting from time of drop off. Daycare charges apply if pick up is 2 hours or more after drop off time
• Eg. Drop off at 8am Monday, pick up between 8 and 10am Tuesday = No daycare charge. Boarding charge of 1 night
• Eg. Drop off at 8am Monday, pick up at 11am Tuesday = Daycare charge of half a day ($12). Boarding charge of 1 night
• Eg. Drop off at 8am Monday, pick up at 3pm Tuesday = Daycare charge of 1 full day ($23). Boarding charge of 1 night

            

Prepaid passes

• All passes expire 4 months after date of purchase
• Passes can be shared by brothers and sisters
• No monetary refund on passes

            

Reservations and Deposits

• Reservations for boarding required and reservations for daycare encouraged
• Boarding reservations are only secured when deposit paid
• 1 night deposit per dog required at least 10 days prior to drop off day during non-holidays
• 2 nights deposit per dog required at least 20 days prior to drop off day during holidays

           

Cancellations and Refunds

• Full refund of boarding deposit if cancellation or reschedule made more than 1 day from opening hour of drop off day during non-holidays
• Full refund of boarding deposit if cancellation or reschedule made more than 2 days from opening hour of drop off day during holidays
• No refund of boarding deposit if cancellation made less than 1 day from opening hour of drop off day during non-holidays
• No refund of boarding deposit if cancellation made less than 2 days from opening hour of drop off day during holidays
• 1 night taken off prepaid boarding pass if cancellation or reschedule made less than 1 day from opening hour of drop off day during non-holidays
• 2 nights taken off prepaid boarding pass if cancellation or reschedule made less than 2 days from opening hour of drop off day during holidays
• Early boarding pick up: No refund but credit kept if less than 1 day notice during non-holidays
• Early boarding pick up: No refund but credit kept if less than 2 days notice during holidays
• Early boarding pick up: Full refund if more than 1 day notice during non-holidays and more than 2 days notice during holidays